IT Support Specialist

Course Title: IT Support Specialist with Device Repair Specialization

Course Summary:

The IT Support Specialist with Device Repair Specialization course is an all-encompassing program designed to provide learners with the essential knowledge and hands-on skills required to excel in IT support, while also specializing in smartphone and computer repair. In addition to the foundational IT support concepts, learners will delve into technical repair skills for both mobile devices and computer systems, preparing them for roles as IT Support Specialists, Smartphone Repair Technicians, and Computer Repair Technicians.

This course combines technical troubleshooting, system support, device repair, and customer service, providing a comprehensive toolkit for learners aiming to be versatile IT professionals.

Key Areas:

1. Computer Hardware

   • Hardware components (motherboards, RAM, hard drives, etc.)

   • Assembling and disassembling computers

   • Diagnosing and repairing hardware failures

2. Operating Systems

   • Installing and configuring various operating systems (Windows, macOS, Linux)

   • Managing updates, drivers, and security features

3. Networking Fundamentals

   • Setting up and troubleshooting network infrastructure (routers, switches, etc.)

   • Network configuration, IP addressing, and wireless network setup

   • Network security and troubleshooting protocols

4. Cybersecurity Essentials

   • Implementing basic security measures to protect IT systems

   • Understanding threats (malware, phishing, ransomware)

   • Data encryption and backup solutions

5. Software Troubleshooting

   • Common application and software issues

   • Cloud services and virtualization

   • Diagnosing software crashes, updates, and errors

6. Smartphone Repair Technician

   • Understanding smartphone hardware components (screens, batteries, motherboards)

   • Common issues with iOS and Android devices

   • Replacing faulty parts (screens, buttons, batteries)

   • Repairing charging ports, cameras, and audio issues

   • Software troubleshooting, including boot loop errors, software updates, and data recovery

7. Computer Repair Technician

   • Diagnosing and repairing both desktop and laptop hardware problems

   • Component-level troubleshooting and replacement (motherboards, hard drives, keyboards)

   • Upgrading hardware (RAM, storage, graphics cards)

   • Advanced diagnostics for overheating, power supply issues, and boot failures

8. Computer Support Specialist

   • Supporting end-users with hardware and software issues

   • Remote troubleshooting and support tools

   • Managing enterprise-level software and hardware configurations

   • Providing solutions for network, server, and data storage issues

9. Customer Service & Communication Skills

   • Handling technical queries and offering timely resolutions

   • Effectively communicating solutions to non-technical users

   • Managing ticketing systems and tracking user issues

Assessment & Project Types:

• Quizzes and Exams:
  Evaluate knowledge on technical concepts, including IT support, device repair, and network management.

• Hands-on Labs & Device Repair:
  Practical sessions for repairing smartphones, computers, and troubleshooting software issues.

• Case Studies:
  Analyze real-world support scenarios, diagnosing and repairing issues with smartphones, desktops, and laptops.

• Capstone Project:
  A comprehensive project where learners must resolve complex hardware and software issues, as well as repair a damaged smartphone or computer.

Learning Outcomes:

By the end of this course, learners will be able to:

1. Assemble, disassemble, and repair various computer systems (desktops, laptops) and smartphone devices.

2. Diagnose and troubleshoot hardware, software, and network issues in both mobile and computer environments.

3. Replace faulty hardware components in computers and smartphones, including screens, batteries, and internal components.

4. Provide remote and on-site IT support services, handling technical tickets and offering solutions.

5. Implement cybersecurity protocols to protect systems from various types of security threats.

6. Effectively communicate with clients, providing technical support and ensuring customer satisfaction.

7. Manage IT helpdesk systems, offering solutions for complex technical problems across devices.

This program is ideal for individuals seeking to start or advance a career in cybersecurity, offering both fast-tracked and more flexible paths to completing the diploma.