Computer Repair Technician

Course Title: Computer and Smartphone Repair Technician

Course Summary:

The Computer and Smartphone Repair Technician course provides comprehensive training in diagnosing, troubleshooting, and repairing both computer systems and smartphones. The course covers essential skills for working with hardware and software on both platforms, equipping students with versatile expertise for the growing demand in tech support roles. Through practical labs and real-world projects, students will gain hands-on experience in resolving hardware issues, installing operating systems, fixing connectivity problems, and performing data recovery on both computers and smartphones.

Key Areas:

1. Introduction to Computer and Smartphone Hardware:

   • Identification and comparison of components (motherboards, CPUs, RAM, storage devices for computers; batteries, logic boards, screens for smartphones).

   • Assembly and disassembly of computer systems and smartphones.

   • Power supply and battery management for both platforms.

2. Operating Systems Installation & Configuration:

   • Installing and configuring Windows, Linux, and Mac OS on computers.

   • Installing and troubleshooting Android and iOS on smartphones.

   • Performing software updates and system restores.

3. Peripheral Devices, Accessories & Networking:

   • Connecting and configuring external devices such as printers, external hard drives, headphones, and smart accessories.

   • Setting up and troubleshooting networks for both computers and smartphones (Wi-Fi, Bluetooth, mobile data).

4. Diagnostics & Troubleshooting Techniques for Computers and Smartphones:

   • Identifying common hardware failures and using diagnostic tools to test both computer and smartphone performance.

   • Troubleshooting system crashes, performance issues, and battery-related problems on smartphones.

   • Repairing water-damaged smartphones and cracked screens.

5. Data Management, Backup & Recovery:

   • Backup and restore procedures for both computers and smartphones.

   • Data recovery from faulty devices or damaged systems.

   • Implementing security and virus protection on computers and smartphones.

6. Customer Support & Communication for Multiplatform Devices:

   • Providing support for both computer and smartphone users, offering clear guidance on system issues.

   • Managing expectations and ensuring customer satisfaction across different devices.

   • Technical support for syncing, software updates, and app-related issues on smartphones.

Assessment & Project Types:

1. Hands-On Labs:

   • Assemble and disassemble computer systems and smartphones.

   • Install and configure operating systems on both platforms.

   • Perform system diagnostics and resolve common issues.

2. Smartphone Repair Tasks:

   • Replace cracked smartphone screens.

   • Fix smartphone battery and charging issues.

   • Troubleshoot and repair faulty audio, camera, or sensors on smartphones.

3. Quizzes & Written Exams:

   • Cover theoretical knowledge of computer and smartphone hardware, software, and networking.

   • Assess knowledge of smartphone-specific repair processes, like screen replacement and battery management.

4. Final Project:

   • Diagnose and repair multiple faults on both a computer and a smartphone.

   • Provide a detailed report, outlining the diagnostic steps, repair techniques, and preventive measures taken for each device.

Learning Outcomes:

By the end of this course, students will be able to:

1. Identify and explain the functions of key computer and smartphone hardware components.

2. Assemble, disassemble, and upgrade both computer systems and smartphones.

3. Install, configure, and troubleshoot operating systems on computers (Windows, Linux, Mac OS) and smartphones (Android, iOS).

4. Diagnose and repair hardware and software issues on computers and smartphones, including broken screens, battery issues, and system crashes.

5. Set up basic network configurations and troubleshoot connectivity problems on both platforms.

6. Perform data recovery and backups for computers and smartphones, including virus/malware protection.

7. Communicate technical solutions to end-users for both computers and smartphones effectively.

8. Demonstrate hands-on problem-solving skills through real-world repair projects for both computers and smartphones.

This course prepares students for entry-level positions in computer repair, technical support, and IT help desk roles.